If you have any questions to a product an order or such please feel free to email us at support@hofmanncopenhagen.com.

You can read the terms & conditions below. For Danish version please see below.


Free shipping in Denmark on orders above 500,- DKK 67,- EUR.
Orders below the total value of 500,- DKK / 67,- EUR need to pay shipping costs. 50,- DKK / 7,- EUR

World wide shipping is free on orders above 1499,- DKK / 200,- EUR for the below countries.

Orders below the total value of 1499,- DKK / 200,- EUR need to pay shipping costs.

Belgium 70,- DKK / 10,- EUR
Spain 110,- DKK / 15,- EUR
Sweden 90,- DKK / 12,5,- EUR
United Kingdom 90,- DKK / 12,5,- EUR
France 90,- DKK / 12,5,- EUR
Germany 75,- DKK / 10,5,- EUR
Hungary 200,- DKK / 27,- EUR
Italy 110,- DKK / 15,- EUR
Netherlands 90,- DKK / 12,5,- EUR
Norway 120,- DKK / 16,- EUR

Rest of the world 200,- DKK / 27,- EUR

Shipping is free on orders above 2500,- DKK / 334,- EUR for the below countries.
Orders below the total value of 2500,- DKK / 334,- EUR need to pay shipping costs.

Australia 250,- DKK / 33,- EUR
Croatia 370,- DKK / 49,5,- EUR
China 250,- DKK / 33,- EUR
Japan 250,- DKK / 33,- EUR

All orders are shipped within 2-4 business days from the ordering date.

When the order is shipped, you will receive a shipping confirmation by email. All orders will receive a track and trace number, from which they can track their package.

Orders within EU will be delivered within 4-6 business days. Orders outside EU will be delivered within 7-12 business days. Some delays may occur during sales, public holidays and severe weather conditions.

Hofmann Copenhagen cannot be held responsible for weather conditions affecting the delivery time.

Please allow additional transit time when shipping to offshore islands. We do not ship to P.O. boxes or APO/FPO addresses.

Hofmann Copenhagen cannot be held responsible for the payment of customs, taxes or tariffs in your country.All orders are shipped within 2-4 business days from the ordering date.

When the order is shipped, you will receive a shipping confirmation by email. All orders will receive a track and trace number, from which they can track their package.


We accept Dankort, Mastercard, Maestro, Visa, Visa Debit, JCB, Mobile Pay and online discount codes.

Discount codes can only be used online. When paying for an order by card you will be asked for the card number, the period of validity and the CVC code.

We use a security standard called 3D-Secure developed by VISA and Mastercard.

All information is encrypted through SSL-encryption, which prevents unauthorizes access to card details.

We do not store card numbers. Your card will not be charged until your order has been shipped.

Please be aware that some card suppliers reserve the money as soon as the order is placed.

The amount for the given order will be captured from the customer when the order has been shipped.

All product prices include Danish VAT of 25%. 

Hofmann Copenhagen has the right to change the price of a product at any time.

All transactions are handled and secured by ePay.

There will not be charged any fee on payments other than Nets' fixed fee, which will be paid by Hofmann Copenhagen.


You have the right to return your ordered products within 14 days. The 14 days begin from the day you receive your order. Do NOT send your purchase back to Hofmann Copenhagen before we have given you the permission.

Please contact support@hofmanncopenhagen.com if you wish to return a purchase and await our confirmation.

When we have received your email we will get back to you and find the best possible solution.

In case of return please note that the product must be returned in original condition and in original, undamaged packaging with price sticker and hang tag still attached.

Your returned purchase must be accompanied by the original order invoice/confirmation.

All products must be protected in a box or plastic bag when returning them. 

Do not attach tape to the product or its packaging.

Hofmann Copenhagen reserves the right to refuse any returns that do not comply with the above listed criteria.

The customer must pay for shipping and purchase tracking/delivery information when returning a package.

In the event that a package is not received or is lost in transait, Hofmann Copenhagen is not responsible for the package if there is no tracking information.

In case of a return within the 14 days, Hofmann Copenhagen will refund the amount originally paid by the customer.

After 14 days, all sales are FINAL.

Please write: Return on a returning package to ensure faster processing in customs.

Returns need to be sent to:

Hofmann Copenhagen
CVR: 40591591
Ny Østergade 34 Mezz.
1101 København
Att: Return



If you experience a fault with the order you have received, please contact us immediately on support@hofmanncopenhagen.com.

To speed up the process, please attach a photo of the fault and inform us of your order number.

We will try to resolve the issue with faulty products as soon as possible (within 24 hours on a regular business day).

Please do not send the product(s) back before you have received a confirmation from us.

In case of faulty products we will either refund or exchange the product as soon as we have received it.

We will then confirm the next step and update you.

In case of a refund we will refund the full amount including postage.

Please include a copy of the invoice for the shipping and your bank details, for us to refund the amount.

If you experience that something is missing from your order please don't worry since products can be shipped at different times.

Check your delivery note and/or email to see if it corresponds to the delivery.


All products sold on shop.hofmanncopenhagen.com are subject to 2 years warranty.

This warranty covers manufacturing faults only, not wear and tear from regular use.

If you believe you have a warranty claim please contact us by email on support@hofmanncopenhagen.com.

Remember to include your order number, photos of the claim area, a description of the claim and if applicable, a description of how the fault occurred.

In case of warranty Hofmann Copenhagen is subject to pay for shipping and refund the money for the given product(s).


When we have received your order we will send you an automatic email confirmation by email with details on the order and a binding agreement has been entered into between the customer and Hofmann Copenhagen.

We reserve the right to not deliver in the event that the stock level has been incorrect at the time of receiving the order.

Should we be unable to deliver in accordance to the terms & conditions in the confirmation of order, we will contact you and give you the opportunity to cancel the order.

You need to be aged 18 or more in order to place an order on Hofmann Copenhagen.

If you are under the age of 18 you will need parential or guardian consent.

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