CUSTOMER SERVICE
SHIPPING
Denmark
Free shipping on orders above 500 DKK / 67 EUR.
Shipping cost for orders below this amount is 50 DKK / 7 EUR.
Europe
Free shipping on orders above 1,499 DKK / 200 EUR to the countries listed below.
If your order total is below this amount, the following shipping costs apply:
Country Shipping Cost
Belgium 70 DKK / 10 EUR
Spain 110 DKK / 15 EUR
Sweden 90 DKK / 12.5 EUR
United Kingdom 90 DKK / 12.5 EUR
France 90 DKK / 12.5 EUR
Germany 75 DKK / 10.5 EUR
Hungary 200 DKK / 27 EUR
Italy 110 DKK / 15 EUR
Netherlands 90 DKK / 12.5 EUR
Norway 120 DKK / 16 EUR
Rest of the world (standard)
Free shipping on orders above 1,499 DKK / 200 EUR.
For orders below this threshold, shipping costs are 200 DKK / 27 EUR.
Selected countries (higher threshold)
Free shipping on orders above 2,500 DKK / 334 EUR.
If your order is below this amount, the following shipping rates apply:
Country Shipping Cost
Australia 250 DKK / 33 EUR
Croatia 370 DKK / 49.5 EUR
China 250 DKK / 33 EUR
Japan 250 DKK / 33 EUR
DELIVERY
All orders are dispatched within 2–4 business days of the order date.
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Estimated delivery times:
Within the EU: 4–6 business days
Outside the EU: 7–12 business days
Please note that delivery times may be affected during sale periods, public holidays, or in case of severe weather conditions. Additional transit time may be required for shipments to offshore islands.
OTHER INFORMATION
We do not ship to P.O. boxes or APO/FPO addresses.
HOFMANN COPENHAGEN is not responsible for customs duties, taxes, or tariffs charged by the destination country.
We cannot be held liable for delays caused by weather conditions.
RETURNS
You have the right to return your purchase within 14 days from the date you receive your order. Please do not send any items back before receiving confirmation from Hofmann Copenhagen.
To initiate a return, contact us at support@hofmanncopenhagen.com and wait for approval. Once we receive your request, we will get back to you with the best possible solution.
Returned items must be in their original condition, including:
Undamaged original packaging
Price sticker and hang tags still attached
Accompanied by the original invoice or order confirmation
We kindly ask that you do not apply tape directly to the product or its packaging. All returns must be securely protected in a box or plastic bag.
Hofmann Copenhagen reserves the right to reject any returns that do not meet these conditions.
Customers are responsible for the return shipping costs and for providing valid tracking and delivery confirmation. We are not liable for return shipments that are lost in transit without tracking.
If the return is approved and received within the 14-day window, we will refund the full purchase amount to the original payment method.
After 14 days, all sales are final.
To ensure faster processing in customs, please clearly label the package as: “Return”
Return address:
Hofmann Copenhagen
CVR: 40591591
Kronprinsessegade 40
1106 Copenhagen
Denmark
Att: Return
FAULTY PRODUCTS
If you receive a faulty or incorrect item, please contact us immediately at support@hofmanncopenhagen.com.
To help us handle the matter efficiently, kindly include your order number and a clear photo of the fault in your email.
We aim to resolve any issues with faulty products as quickly as possible — typically within 24 hours on business days.
Please do not return any items before receiving confirmation from us.
Once we have assessed the issue, we will offer either a replacement or a full refund, including original shipping costs. You will be notified of the next steps by email.
If a refund is issued, please include:
A copy of the shipping invoice
Your bank details for the refund transfer
If you believe an item is missing from your delivery, please don't worry. Products may be shipped separately and arrive at different times.
We recommend checking your delivery note and/or order confirmation email to see if your items were split into multiple shipments.
PAYMENTS
We accept the following payment methods: Dankort, Mastercard, Maestro, Visa, Visa Debit, JCB, MobilePay, and online discount codes.
Discount codes can only be used online and must be entered during checkout.
When paying by card, you will be asked to provide:
- Card number
- Expiry date
- CVC code
We use 3D Secure, a security standard developed by VISA and Mastercard.
All data is encrypted using SSL, protecting your card details from unauthorized access.
We do not store your card information.
Your card will only be charged once your order has been shipped.
Please note that some card issuers may reserve the amount as soon as the order is placed.
All prices include 25% Danish VAT.
Hofmann Copenhagen reserves the right to change prices at any time without notice.
All transactions are securely processed by ePay.
No additional fees are charged, apart from Nets’ standard transaction fee, which is covered by Hofmann Copenhagen.
WARRANTY
All products purchased on hofmanncopenhagen.com are covered by a 2-year warranty in accordance with Danish consumer protection laws.
The warranty applies exclusively to manufacturing defects and does not cover damage or wear resulting from normal use.
If you believe you have a valid warranty claim, please contact us at support@hofmanncopenhagen.com.
To help us process your claim efficiently, please include the following in your email:
Your order number
Photos clearly showing the issue
A description of the problem
If relevant, an explanation of how the issue occurred
If your claim is approved, Hofmann Copenhagen will cover the return shipping costs and issue a refund or replacement for the affected product(s).